Full Buyer & Seller Financial Protection
If a transaction is mutually cancelled before asset transfer, 100% of the principal escrow deposit is returned to the buyer via their original payment method.
1. Refund Policy Overview
Escrow24x7.com is built to protect both buyers and sellers. Our refund policy ensures that buyers receive their money back if an agreed asset is not delivered, while protecting sellers from unwarranted chargebacks after delivery confirmation.
2. Pre-Delivery Cancellations & Refunds
If a buyer deposits funds into escrow and the transaction is cancelled before the seller initiates delivery:
- Mutual Cancellation: Both buyer and seller agree to cancel. The buyer receives a full 100% refund of their principal deposit.
- Seller Default: If the seller fails to respond or deliver within the stipulated timeline, the buyer may trigger an immediate refund from their dashboard.
3. Dispute-Based Refunds & Non-Delivery
If the seller delivers an asset that is defective, materially different from the agreement, or incomplete, the buyer may raise an official dispute during the inspection period:
- Escrow funds remain securely frozen while our dispute team evaluates evidence from both parties.
- If arbitration rules in favor of the buyer, the escrowed funds are refunded to the buyer.
- If arbitration rules in favor of the seller, funds are released to the seller.
4. Escrow 2% Fee Refund Terms
Our flat 2% escrow fee covers bank verification, SSL trust account maintenance, and arbitration overhead:
- Unstarted Transactions: If a transaction is cancelled before any seller activity or delivery, any collected escrow fee is 100% refunded.
- Arbitrated Disputes: When a dispute requires formal arbitration by Escrow24x7.com staff, the 2% fee is non-refundable as it covers the administrative cost of legal and technical verification.
5. Website Owner Limitation of Liability
You agree that the website owner and operators of Escrow24x7.com shall bear zero liability for any financial losses, currency exchange rate fluctuations, or payment gateway delays during refund processing. The owner's responsibility is strictly limited to returning the held escrow balance as determined by mutual cancellation or arbitration.
6. Processing Timelines
Once a refund is authorized, processing times depend on the buyer's original payment method:
- UPI Instant Refunds: Typically credited back to the bank account within 24 to 48 hours.
- PayPal Refunds: Processed immediately and reflected in the user's PayPal balance or linked card within 1 to 3 business days.
7. Refund Support & Assistance
If you need help checking the status of an escrow refund or dispute, reach out to our official 24x7 help desk: